Your Information

Privacy Policy

This Privacy Policy explains how Vivi’s Custom Exteriors collects, uses, discloses, and protects information received through this website, online forms, telephone calls, text messages, email, and related customer interactions.

Last Updated August 16, 2026
Company Vivi’s Custom Exteriors
Website Vivi’s Custom Exteriors Website
Privacy Requests Contact Our Team
Policy Scope

How This Privacy Policy Applies

This Policy applies to information collected through the Vivi’s Custom Exteriors website, embedded contact and inspection forms, telephone calls, text messages, email, appointment scheduling, estimates, projects, and related customer communications.

This Policy does not replace privacy notices provided by a financing company, payment processor, manufacturer, insurer, social network, review platform, map provider, advertising platform, or other third party. Information collected directly by those parties is governed by their own policies.

Information Categories

Information We Collect

Information You Provide

  • Contact information: name, telephone number, email address, property or mailing address, city, state, ZIP code, and preferred contact method.
  • Property and project information: property type, requested service, roof or exterior condition, visible damage, project timing, access details, photographs, documents, inspection information, and communications about the property.
  • Customer relationship information: appointment details, inspection findings, proposals, contracts, invoices, payment status, warranties, service history, and customer-support records.
  • Communication preferences and consent: preferences regarding telephone calls, email, and text messages, including records of any SMS opt-in or opt-out.

Information Collected Automatically

When you use the website, Vivi’s and its service providers may receive technical and usage information such as your IP address, browser, device type, operating system, pages viewed, links clicked, referring page, approximate location derived from an IP address, visit dates and times, form interactions, and security or diagnostic information.

Information From Other Sources

Vivi’s may receive information from property owners, property managers, HOAs, referral partners, public records, review platforms, social networks, analytics or advertising providers, manufacturers, financing providers, insurers, or other parties when permitted by law or directed by you.

Do not submit Social Security numbers, complete payment-card details, bank-account credentials, medical information, or other highly sensitive information through a general website contact form unless Vivi’s specifically provides an appropriate secure method.
Business Purposes

How We Use Personal Information

  • Respond to questions, contact requests, inspection requests, estimate inquiries, and requests for roofing or exterior service.
  • Confirm property details, schedule appointments, evaluate project fit, and provide residential roofing, commercial roofing, storm, gutter, soffit, fascia, and related services.
  • Prepare proposals, administer contracts, coordinate payments, manage project records, provide warranties, and support customers.
  • Communicate about an inquiry, appointment, inspection, estimate, project, payment, warranty, or service relationship by telephone, email, or text message.
  • Send marketing or promotional communications when permitted by law and consistent with the communication choices you make.
  • Operate, maintain, secure, troubleshoot, personalize, and improve the website, forms, communications, and customer experience.
  • Understand website activity, traffic sources, service demand, and marketing performance when analytics or advertising tools are enabled.
  • Prevent fraud, protect people and property, enforce agreements, comply with legal obligations, and establish or defend legal claims.
  • Evaluate or complete a financing, merger, acquisition, restructuring, sale, or transfer involving all or part of the business.
Limited Disclosure

When We Share Personal Information

Vivi’s may disclose personal information for legitimate business purposes to the following categories of recipients:

  • Website and business service providers that support hosting, content management, embedded forms, customer relationship management, email, telephone and text communications, scheduling, payments, financing, analytics, advertising, maps, document storage, security, accounting, and professional services.
  • Project participants such as employees, authorized crews, subcontractors, suppliers, manufacturers, inspectors, consultants, property managers, HOAs, and other parties involved in evaluating, scheduling, supplying, or completing requested work.
  • Customer-directed third parties such as a financing provider, insurer, property manager, association, or other party when you request, direct, or authorize the disclosure.
  • Government authorities or other parties when required by law, legal process, licensing obligations, or a valid governmental request, or when reasonably necessary to protect rights, safety, property, or the integrity of the services.
  • A successor or transaction participant in connection with a merger, financing, acquisition, restructuring, sale, or transfer involving all or part of the business.

Some privacy laws may define certain disclosures involving advertising or analytics technologies as a “sale,” “sharing,” or targeted advertising even when no money changes hands. Where applicable, privacy requests may be submitted as described below.

Mobile Information and Text-Message Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors or service providers that support customer service, communications, or message delivery. Text-messaging originator opt-in data and consent will not be shared with third parties, except as necessary to provide the messaging service or as required by law.

Website Technologies

Cookies, Analytics, and Advertising

Vivi’s and its service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, protect forms, understand website use, measure performance, and support advertising.

  • Essential technologies support security, website functions, forms, navigation, session management, and preference controls.
  • Analytics technologies help measure visits, traffic sources, pages viewed, form activity, and website performance.
  • Advertising technologies may measure campaigns, limit repeated advertisements, create audiences, or support more relevant advertising on other websites and platforms.
  • Embedded services such as forms, maps, videos, financing tools, review widgets, and social content may set or read their own cookies when loaded.

You can control many cookies through your browser and, when provided, the website’s cookie-preference controls. Blocking certain technologies may affect forms, embedded content, or other website functions. Browser settings may not control every type of tracking technology.

Control Your Information

Your Choices and Privacy Rights

Communication Choices

You may unsubscribe from marketing email using the unsubscribe link in the message. You may opt out of marketing text messages by replying STOP. You may request assistance with text messages by replying HELP or contacting Vivi’s directly.

Vivi’s may still send non-marketing communications about an active inquiry, appointment, estimate, project, payment, warranty, safety issue, or legal obligation.

Access, Correction, Deletion, and Other Requests

Where the Indiana Consumer Data Protection Act or another applicable privacy law applies, you may have rights to:

  • Confirm whether personal information about you is being processed.
  • Request access to certain personal information.
  • Request correction of inaccurate personal information.
  • Request deletion of certain personal information.
  • Request a portable copy of certain information.
  • Opt out of certain targeted advertising, sales of personal information, or profiling where applicable.

These rights are subject to verification, exemptions, limitations, and applicability requirements under the relevant law. To submit a request, use the contact page, call (317) 418-5441, or write to the address listed below.

Describe the request and provide enough information for Vivi’s to locate the relevant records and reasonably verify your identity. An authorized agent may submit a request when permitted by law, but proof of authority and identity verification may be required.

Vivi’s will not unlawfully discriminate against you for exercising an applicable privacy right. Where applicable law provides an appeal right, you may appeal a denied request by contacting Vivi’s and asking that the decision be reconsidered.

Data Handling

Retention, Security, and Other Policy Terms

Retention and Security

Vivi’s retains personal information for as long as reasonably necessary to respond to inquiries, provide and document services, administer warranties, maintain business and tax records, resolve disputes, enforce agreements, protect security, and comply with law.

Retention periods vary based on the type of information and the relationship involved.

Vivi’s uses reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, storage system, or security measure can be guaranteed to be completely secure.

Information may be processed and stored in the United States and in other locations where service providers operate.

Children’s Privacy

The website is intended for property owners, managers, contractors, and other adults seeking roofing and exterior services. It is not directed to children under 13.

Vivi’s does not knowingly collect personal information from children under 13. Contact Vivi’s if you believe a child provided personal information through the website so the situation can be evaluated and addressed.

Third-Party Financing

A financing application linked from the website may be collected and processed directly by the financing provider. That provider’s policies govern the financial and application information it collects.

Vivi’s may receive limited information necessary to discuss the project, confirm status, or provide requested services.

Changes to This Privacy Policy

Vivi’s may update this Policy as the website, services, vendors, business practices, or legal obligations change. The revised Policy becomes effective when posted unless another effective date is stated.

The “Last Updated” date near the top of the page shows when the Policy was most recently revised.

Privacy Questions and Requests

Contact Vivi’s Custom Exteriors

Contact Vivi’s to ask a question about this Policy, update your communication preferences, or submit a privacy request.

Vivi’s Custom Exteriors

935 Morgan Dr
Indianapolis, IN 46227

Phone: (317) 418-5441
Email: viviscustomexteriors@yahoo.com
Online: Contact Our Team

Privacy Support

Have a Question About Your Information?

Contact Vivi’s Custom Exteriors and describe the privacy, communication, access, correction, or deletion request you need help with.

Contact Our Team → Call (317) 418-5441